Return and Refund Policy.
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Please also state reason for return.
Earrings and stud earrings can not be returned due to hygiene reasons.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies. This usually takes up to 3-5 Business Days but can take up to 10 Business Days. This is out of our control this is to do with card issuer's policies and Shopify.
To start a return, you can contact us at info@rattleandbuzz.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rattleandbuzz.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless it's down to our fault. More details can be found on the Shipping Policy page.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@rattleandbuzz.com.
Returns and Exchanges
All our items are made to order. This means as soon as you order we get to work producing your item!
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact us at info@rattleandbuzz.com to check if changes or cancellation are possible and give the reason you wish to cancel.
Any cancellation request over on hour of purchase is subject to a 20% processing fee of the entire order. Any paid shipping will not be refunded.
My item is damaged / incorrect, what do I do?
Please contact us at info@rattleandbuzz.com for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorisation from us first.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact info@rattleandbuzz.com for assistance, explaining your reasons for wanting to return it.
All returns/refunds are subject to management approval. Refunds must be requested within 14 days of receiving and item(s) must be in excellent condition to be eligible for a refund. Once you have notified us you have 14 calendar days to return the item/s. Be advised that we cannot issue any refunds until we receive the item back in our UK/Netherlands or USA Location. 20% restocking fee may be deducted from the total refund amount.
Please note, personalised items are not refundable as they cannot be restocked. Wrong quantity or product type refund requests are not acceptable as the customer is responsible for checking their order details before making the payment. Shipping/Handling Fees are not eligible for refunds.
My item looks different to the online listing.
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.
Due to the quality control process, it is unlikely an item will show a defect, however if your item does show a defect, please take a few photos and send them to us for review, along with your order ID.
Refunds (if applicable)
Once your return has been received and verified, we will send you an email to inform you that we have received your return. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be issued to your credit card or original payment method within a specified period.
Lost or missing refund (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially booked. Then contact your bank. There are often some processing times before a refund is issued.
If you have done all this and have not yet received a refund within 14 days, please contact us at info@rattleandbuzz.com.
Sales items (if applicable)
Only goods with a normal price can be refunded, unfortunately sales goods cannot be refunded.
Exchange (if applicable)
We will only exchange items that are faulty or damaged. If you wish to exchange it for the same item, please email us at info@rattleandbuzz.com for more details.
You are responsible for your own shipping costs when returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time required to reach your exchanged product may vary.
If you're shipping an item over £40 / $50, consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee receipt of your return shipment.